Complaints
We are committed to deliver a highly tailored service, supporting our clients in achieving their investment objectives, backed by our team’s diverse expertise, extensive networks, and resources. In the event that you are dissatisfied with the service received, you can raise your concerns by sending an email to Compliance@shardcapital.com or phoning us on: 020 7186 9900. If you reach out to us, we ask you to provide a full description of your concerns, allowing us to investigate the matter to the best of our ability. Please note, we have a formal complaints procedure, allowing for your complaint to be managed in line with the expectations of the Financial Conduct Authority (FCA).
As all investigations remain in-line with FCA guidelines, the complaint will be thoroughly investigated, striving to provide a final response within 4 weeks. If we are unable to provide an outcome within 4 weeks, we will provide an update on the investigation, utilising the full 8-weeks to respond, as prescribed by the FCA.
If you are dissatisfied with the outcome, you may refer your complaint to the Financial Ombudsman Service within six months of the final response letter.
Financial Ombudsman Service:
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
.png)